Frequently Asked Questions

We currently deliver within California, United States. If you are outside that area, contact us and we will tell you honestly whether we can help.

Our current estimate is 2 to 5 business days from the moment your order is confirmed. It is an estimate rather than a guaranteed date, and some products show their own estimate on their product page.

Browse the collection, add what you want to your bag, then send your bag to us through WhatsApp. We confirm availability, the final price, the delivery details and how payment will be arranged before anything is finalised.

Yes, that is currently how every order is completed. There is no online payment form on this site. Your bag becomes a clear, itemised message that you send to us, and we reply personally.

Upright, in its original packaging, away from direct sunlight and away from heat or large temperature swings. Fragrance changes over time, and heat and light accelerate that change. A drawer or a closed cupboard is better than a bathroom shelf.

It can. Fragrance products may contain ingredients that cause sensitivity or an allergic reaction in some individuals. Review the ingredient declaration, consider testing a small amount on a discreet area first, and discontinue use if irritation occurs. See our Product Safety page for the full guidance.

Generally no, once a bottle has been opened or used we cannot accept it back for resale, for hygiene reasons. That restriction does not apply if the item is the wrong product, arrived damaged or is defective, and it does not affect rights you have under applicable law that cannot be waived. Our Returns policy has the detail.

Through WhatsApp, by email, or using the form on our Contact page. Whichever you choose, a person reads it.