We want you to be happy with your fragrance. This policy explains when you can return an item and how to start the process.
The window for requesting a return
Please contact us within 14 days of receiving your order if you would like to return something. Tell us your order details and what the problem is.
Items we will always put right
Regardless of whether an item has been opened, we will replace or refund a product that is:
- the wrong item, not what was confirmed in your order;
- damaged in transit;
- defective, for example a faulty atomiser, a leaking bottle, or a product that is not in the condition it should be.
Please tell us as soon as you notice the problem, and keep the packaging where possible. Photographs usually help us resolve these cases quickly.
Unopened items
An unopened item, in its original sealed packaging and in resalable condition, may be returned within the window above.
Opened or used fragrance
Fragrance is a product where hygiene and safety matter. Once a bottle has been opened or used, we are generally unable to accept it back for resale, and we may decline a return on those grounds. This restriction does not apply to the situations listed under "Items we will always put right" above, and it does not affect any right you have under applicable law that cannot be waived, including rights relating to products that are not of satisfactory quality, are not as described, or are unsafe.
How to start a return
1. Contact us at contact@miandubai.com within the window above, with your order details and a description of the issue. 2. We will confirm whether the item qualifies and tell you how to return it. Please wait for that confirmation before sending anything back, we will give you the correct return details at that point. 3. Once we have received and inspected the item, we will confirm the outcome.
Refunds
Where a refund is due, it is made using the same method used to pay for the order, unless we agree something else with you. We will tell you when the refund has been issued; how quickly it reaches you then depends on your bank or payment provider.
Return shipping costs
Where the return is because of our error, the wrong, damaged or defective item, we cover the cost of return shipping. In other cases the cost of returning the item is normally yours, and we will tell you clearly before you send anything.
Questions
Email: contact@miandubai.com Telephone: +1 510 220 0094 Or use the contact form on our Contact page.